Privacy Policy
Last updated: 16 September 2026
Zanatik (“Zanatik”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard personal information when you contact us or use our website at zanatik.org.
Who Is Responsible for Your Personal Information
Zanatik, located at 50 Cavill Avenue, Surfers Paradise QLD 4217, Australia, is responsible for the personal information collected through this website and in the course of operating our venue.
The Personal Information We Collect
We only collect personal information that is reasonably necessary for our activities. Depending on how you interact with us, this may include:
- Contact form information — your name, email address, phone number and the content of your message.
- Restaurant enquiries — details you provide when asking about dining, bookings or general questions.
- Entertainment enquiries — information you share when asking about our bar, Casino Hall, accessibility or responsible gambling.
- Age-related information — where legally relevant, we may need to confirm that a guest is aged 18 or over for gambling-related areas of the venue.
- Technical information — such as your device type, browser, IP address and general usage data collected automatically through cookies and similar technologies.
- Payment-related information — where you make a payment at our venue, this is handled by our payment providers; we do not store full payment card details on this website.
We do not collect identity documents through this website, and we do not operate biometric processing or surveillance systems through it.
Why We Collect Your Information
We use personal information for purposes including:
- responding to your enquiries and providing customer service;
- administering and operating our venue;
- meeting legal and regulatory obligations where applicable;
- operating, maintaining and securing our website;
- sending you marketing communications, only where this is legally permitted and you have consented, and always with the ability to opt out.
How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, to meet any legal or regulatory requirements, and to resolve disputes. When information is no longer needed, we take reasonable steps to securely delete or de-identify it.
Service Providers
We may share personal information with trusted service providers who help us operate our business, such as:
- Hosting providers who host this website;
- Payment providers who process payments made at our venue, where relevant;
- other providers who assist with website functionality, analytics or communications.
These providers are only permitted to use your information to perform services for us.
Disclosure of Your Personal Information
We do not sell your personal information. We may disclose it to our service providers as described above, to comply with the law, to respond to lawful requests from authorities, or to protect our rights, guests and staff.
Overseas Recipients
Some of our service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with Australian privacy requirements.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to help it function properly, to remember your preferences and to understand how the site is used so we can improve it. Cookies are small text files stored on your device.
We use necessary cookies that support core functionality, preference cookies that remember your settings, statistics cookies that help us understand and improve site performance, and — where you have consented — marketing cookies that support more relevant content. You can manage your cookie preferences at any time through the cookie banner on our website. Most browsers also allow you to control or delete cookies through their settings, though disabling some cookies may affect how the site works.
How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information from misuse, loss, unauthorised access, modification or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Accessing Your Personal Information
You may request access to the personal information we hold about you. We will respond within a reasonable period and in accordance with applicable Australian privacy requirements.
Correcting Your Personal Information
If any information we hold about you is inaccurate, out of date or incomplete, please contact us and we will take reasonable steps to correct it.
Privacy Complaints
If you have a concern about how we have handled your personal information, please contact us using the details below. We take complaints seriously and will work with you to resolve the matter. Under Australian privacy law, you may also raise your concern with the Office of the Australian Information Commissioner (OAIC).
Australian Privacy Requirements
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where and to the extent they apply to us.
Children and Minors
This website relates to a venue that includes adults-only gambling entertainment. Gambling-related areas are restricted to guests aged 18 years and over. This website is not directed at children, and we do not knowingly collect personal information from anyone under the age of 18 in connection with gambling-related content.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised “Last updated” date. We encourage you to review it periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Zanatik
50 Cavill Avenue, Surfers Paradise QLD 4217, Australia
Tel.: +61 7 3976 4431
Email: info@zanatik.org